(914) 216-8220 info@galaxy914.com

Privacy Policy

Effective Date: 2/25/26

Galaxy 914 HVAC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, protect, and disclose your information when you interact with our website (https://www.galaxy914.com/) and our HVAC repair, installation, and maintenance services in White Plains, NY and surrounding areas.

    1. Information We Collect
      • Personal Information: Name, address, email, phone number, and payment information when you request a quote, schedule service, or contact us.
      • Service Data: Property details, HVAC system information, service history, job photos, and communications related to your service.
      • Transactional Data: Service and payment records, signed contracts, and support communications.
      • Usage Data: IP address, browser type, device information, and website analytics.
      • SMS Data (if applicable): See the “SMS/Text Messaging Policy” below.
    2. How We Use Your Information
      • Provide, operate, and improve our website and HVAC services
      • Authenticate users and manage accounts/jobs
      • Schedule service visits, send job status updates, and manage communications
      • Respond to inquiries and provide customer support
      • Process payments and manage billing
      • Send service reminders, system maintenance alerts, and promotional offers (with consent)
      • Analyze trends, marketing effectiveness, and website performance
      • Comply with legal and regulatory obligations
    3. Data Sharing & Disclosure
      We do not sell your personal information. Data may be shared as needed:
      • With trusted staff, technicians, and service providers for service delivery
      • With regulatory authorities or legal entities if required by law or contract
      • In connection with business transitions (e.g., merger or sale)
    4. Cookies & Tracking Technologies
      We use cookies and similar technologies for website operation, analytics, and user experience. Browser settings may be used to manage cookies.
    5. SMS/Text Messaging Policy
      • No Sharing of SMS Data: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
      • Opt-in Disclosure: By providing your number, you consent to receive automated informational and promotional SMS/text messages.
      • Opt-out Instructions: Cancel SMS at any time by texting “STOP” to our number. We will confirm your request.
      • Help Instructions: Reply “HELP” for SMS support.
      • Rates: Message/data rates may apply. Frequency varies.
    6. Data Security
      We implement reasonable administrative, technical, and physical safeguards to protect your information, but no system is perfectly secure.
    7. Data Retention
      We retain information as needed for business, warranty, or legal requirements.
    8. Your Rights
      You may have rights to access, update, or request deletion of your information, subject to law. For such requests, contact us at info@galaxy914.com.
    9. Children’s Privacy
      Our services are not intended for children under 18. We do not knowingly collect information from minors.
    10. Policy Updates
      We may update this policy; changes will be posted with a new effective date.
    11. Contact Us
      For privacy questions, contact info@galaxy914.com or (914) 371-2395.
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